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Terms and Conditions

All access to and use of this website is governed by these terms. Entering into this website indicates that you have read and accept the terms of use.
Spaloo LLC values your privacy and will not sell, share or distribute any personal information provided to us with any third parties outside of Spaloo LLC and its affiliated companies. For further details, please review our Privacy Policy.
The Spaloo website is designed to provide a convenient, private, and informative shopping experience to help customers make educated decisions in purchasing products for elderly dependents. We reserve the right to make changes to this site and these terms of use at any time.

All materials posted on this website are "as is" and without warranties express or implied. Although we make every effort to bring you the most accurate, up-to-date, and complete information concerning the products sold on our website, we cannot make guarantees or warranties that the information on products do not contain errors, typographical mistakes or outdated information. We cannot guarantee that the site is error-free, nor that the functions of the site will be uninterrupted. Spaloo LLC reserves the right to refuse or cancel orders at any time including, but not limited to, incorrect pricing or product description, product discontinuation, unavailability or when we believe the customer has violated applicable laws, and orders perceived to be harmful to Spaloo LLC.
Information provided on Spaloo LLC website is not meant to be a substitute for professional advice and is not intended to offer diagnosis or prognosis for any health-related issues. Our information should not be a substitute for seeking medical professional care. All specific medically related questions should be directed to your physician or health care provider. We encourage you to seek the advice of a medical professional regarding usage or any questions that you may have about any products prior to purchasing.
We welcome product reviews from customers; however, any specifications and information posted by Spaloo LLC regarding products for sale must be factual. Customer comments in regards to their experience posted in customer reviews are the opinions of that individual user. The customer reviews are used at the discretion of Spaloo LLC as a marketing device for positive and constructive ways to share the benefit of each product. It is not used as a source for negative commentary, as we cannot endorse the validity of any negative comment. Therefore, Spaloo LLC website is moderated to remove any "unproven" biased negative comments. It is not the intention of Spaloo LLC to mislead any customer and therefore all purchase decisions should not be based solely on customer reviews.
Spaloo LLC website contains links and pointers to other third party World Wide Web Internet sites, resources, and sponsors. We have no control over information, content, or services provided by third party sites that link to or from with or without permission. Therefore, we cannot be held responsible and are not liable for content of third party sites accessible through Spaloo LLC, including all linked sites appearing within linked sites and any modifications or updates to any linked sites. Use of information or products obtained through these third party sites is at the customer's own risk.
Links to and from Spaloo LLC website maintained by third parties do not constitute an endorsement by Spaloo LLC. Spaloo LLC does not represent or endorse the accuracy or reliability of any advice, opinion, statement, or other information displayed or distributed through Spaloo LLC website. You acknowledge that any reliance upon such opinion, advice, statement, memorandum, or information shall be at your sole risk.

All content of this site, including text, information, data, software, logos, images, graphics, photographs, videos, sounds, designs, and other material are the property of Spaloo LLC and its associated providers, and are subject to the protection of the United States and international copyrights, trademarks, service marks, or other proprietary rights. Access to this website does not constitute permission or right to copy or use any of the intellectual property of Spaloo LLC or its suppliers.
The usage of this site and its contents are limited to browsing, and for the purpose of purchasing products and services only. Copying, Reproducing, distributing, modifying, editing, altering, transmitting, uploading, downloading, storing, displaying in public, in whole or in part, any of this site for any purpose, without written permission from Spaloo is strictly prohibited.

You understand and agree that at its sole discretion, Spaloo LLC may terminate your membership and access to the site if it believes that you have violated the terms of use, the rights of Spaloo LLC, another user, or the law. Spaloo LLC may release user information about you if required by law or subpoena, or if the information is necessary or appropriate to release in order to address an unlawful or harmful activity.

Spaloo reserves the right to take actions against Purchasers for non-payment or for redress of other breaches by the Purchaser of the Terms and Conditions of Sale at its option, and before any judicial court of competent jurisdiction.
Any questions regarding Spaloo terms of use should be directed to our management staff or by calling our toll free number during normal business hours at (888)772-5662
Spaloo LLC reserves the right to modify terms of use in the future. Any modifications will be posted on our website for review.

Spaloo LLC values your privacy!
  • We DO NOT sell, share, or distribute any personal information provided to us with any third parties outside of Spaloo LLC and its affiliated companies.

The information we DO collect is ONLY used for billing orders, delivery of goods, to improve your shopping experience, and help us determine the best ways to improve and personalize our site to accommodate your needs.

Will all this be true?

  • Cookies: Spaloo LLC uses Cookies to help personalize your shopping experience. Cookies are used to remember your name, preferences, and items in your shopping cart, so that when you return later, you do not have to re-enter all your information into our system. Spaloo LLC cookies are safe to allow on your computer. Turning off cookies or blocking Spaloo LLC cookies will prevent you from properly accessing all the customizable features of our website.
  • User Logs: Spaloo LLC collects your browser type, IP address, and domain name to obtain demographic information used to tailor our site to better serve you. In order to better understand our customers' experience on our site, we also track the length of your visit, the number of times you return to our site, and your order history with us.
  • Communication Practices Spaloo LLC uses personal contact information to inform you of your order status, to contact you if we have questions regarding your order, and to send our optional monthly newsletter if you elect this option. Customer phone numbers will only be used for processing shipments with UPS or FedEx and to contact you if there is a question or problem regarding your order.
  • Updating Information: Personal information can easily be updated, modified, corrected, and erased from our online database 24/7 by logging into your account on our website or by calling customer service during business hours at (888)772-5662. Note: If user information is deleted from the online system at the customer's request, Spaloo LLC must still retain a copy of your personal and credit card information, if used to make purchases from our website, for security and legal purposes.
  • Spaloo LLC ONLY uses financial information (such as credit card numbers for purchases) to bill for products you purchase on our website.

Spaloo LLC makes every effort to protect any and all information collected on our website. All personal information stored on Spaloo LLC website is encrypted and encoded using SSL technology. To ensure that your information is protected, look for the small lock pictured at the bottom right of your browser screen. The checkout process, and all account information pages should display this symbol. In addition to encrypting and password protecting all online information, all personal information stored offline will also be safely stored for your protection. All sensitive information provided to Spaloo is only accessible by authorized Spaloo LLC employees.

Spaloo LLC provides links to third party sites on various pages throughout our website. Please be aware that Spaloo LLC is not responsible for the privacy practices of these third party websites. We recommend reviewing the privacy policy of each of these independent websites upon entering to determine the information that will be collected from the particular site.

In order to improve our services provided to customers, we offer optional surveys. All visitors and members who complete surveys on Spaloo LLC website will remain anonymous. Your information will only be used to compile results in our database so that we can better serve you. This information will not be distributed or shared with any third parties.

Tell a Friend
Spaloo LLC makes it convenient for users of the website to recommend a product to a friend through a link under the “add to cart” button. Your name, e-mail address, and recommended page will be sent to the recipient. Spaloo LLC records this information, as well as the sender's IP address and recipient information only for the purposes of preventing abuses of the system. We will not use the recipient's e-mail address for any other purpose.

Disclaimer: In the event of law enforcement investigations, subpoenas, court orders, or any other suspected illegal activity, Spaloo LLC will cooperate with law enforcement in providing personal information to appropriate authorities.

Notification of Changes
Spaloo LLC may elect to modify our privacy policy in the future. Any modifications will be posted in our privacy statement and in our policies section on the homepage. If for any reason we change any policies directly affecting the way we handle the privacy of a customer's personal information, a notice will be posted on our website for 30 days.
If you have any questions regarding our privacy statement, please submit your questions to

  • Spaloo LLC generally ships orders by the Next Business Day from the time we receive your order and payment, depending on product availability. Business days are Monday through Friday.
  • We do not ship on Saturday, Sunday, or National Holidays.
  • Standard UPS Ground shipments arrive within 1-5 business days after your order is shipped, depending on your location to the shipping warehouse.
  • We cannot ship to P.O. Boxes or APO's due to FedEx and UPS delivery restrictions.
  • Orders cannot be cancelled if they have already been shipped. Refused items will be handled in the same manner as a standard return under our current return policy.

Most packages will be shipped from the east or west coast. In all cases, we will select the location closest to your shipping zip code that has the item(s) in stock, so that you will receive your shipment as quickly as possible.
UPS is our standard courier; however, we may sometimes elect to use USPS for certain shipments. In all cases, your chosen shipping time frame will be matched (i.e., overnight would still be overnight) and you will never be charged more than the rate which was quoted.

Shipping Methods:

UPS Ground Shipping
Shipment will arrive within 1-5 business days after order is shipped.
Transit time depends on your location to the shipping warehouse.

UPS 3-Day Select
Shipment will arrive 3 business days after order is shipped.
Example: Your order ships 3-Day on Wednesday - it will arrive on Monday.

UPS 2nd Day Air
Shipment will arrive 2 business days after order is shipped.
Example: Your order ships 2-Day on Thursday - it will arrive on Monday.

UPS Next Day Air
Shipment will arrive 1 business day after order is shipped.
Example: Your order ships Next Day Air on Friday - it will arrive on Monday.

Expedited Shipments (Rush Delivery Options):
·  Expedited Shipments are NOT eligible for Free Shipping.
·  Packages are generally shipped by the next business day; business day refers to Monday through Friday and does not include Saturdays, Sundays, or National Holidays.
·  Orders received after 1:00pm Friday or over the weekend will generally be shipped the following Monday.

Shipping Rates:
Shipping rates are based on the weight of the items being shipped, the shipping zip code, and the method of delivery chosen. UPS Ground shipping rates will be displayed in your shopping cart as you add items. You can change the shipping method to expedite your shipment; however, this will increase shipping rates.
NOTE: Until you enter your shipping zip code within the shopping cart, the shipping rates displayed in your shopping cart will be estimated.

Tracking Orders:
All orders are assigned tracking numbers after they have been shipped. Your tracking number will be sent to your e-mail address on file. Please refer to the shipping times listed above to determine the appropriate time of delivery.

Cancellation of Orders:
Orders cannot be cancelled if they have already been allocated at the warehouse or shipped. Our standard return policy applies to all refused items. Items that are refused by the recipient will incur a 15% standard restocking fee in addition to shipping charges (if free shipping was provided). Shipping charges are non-refundable for refused shipments.

U.S Territories & International Orders
Shipments to Alaska, Hawaii, Puerto Rico:
Orders can be placed online 24 hours a day using our secure online ordering system. Please note that shipments to Alaska, Hawaii and Puerto Rico are not eligible for free shipping, should free shipping be offered under promotional terms. Shipping rates will be displayed in your shopping cart once a valid zip code has been entered into the system. Shipping Rates are available through the "view cart" page once items have been added to your shopping cart and you have entered in your zip code at the bottom of the page. You can also view shipping rates by completing the online registration form.

Shipments to International Destinations:
To place an order that requires international shipping, please contact customer service by e-mail at with the items you would like to purchase and complete shipping information. We will contact you shortly with a quote, which will include accurate freight charges and estimated time of delivery. Please note that shipments to international locations are not eligible for free shipping, should free shipping be offered under promotional terms. Any duties and taxes imposed by the country where products are being delivered will be the customers' responsibility. All prices listed on our website are in U.S. Dollars. Checks and money orders will only be accepted if they are drawn on U.S. banks.

Customers will be notified of items on backorder as soon as possible. Backordered items will be shipped UPS Ground separately when available, at no extra cost. We will send you an e-mail notification with your tracking number once the backordered item ships. Items on backorder can be cancelled at any time prior to shipment by contacting our customer service department at

Spaloo LLC reserves the right to modify this shipping policy in the future. Any modifications will be posted on our website for review.


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